FRAME DESIGN
What is conservation framing?

• Also known as Archival framing, Conservation Framing protects the art by using materials like UV filtering glass and acid free paper products. This will not only preserve the value of your art, but it will keep it looking vibrant.
• Archival framing uses the best grade of materials available. Archival mat boards and backing materials have no acidity which protects the artwork. When done properly, archival mounting can be reversed with no damage to artwork while the archival mat board won't fade or stain your art.

FRAME DESIGN
What is the difference between UV glass and museum glass?

• There are a wide range of glazing options that work to both protect your art and increase the beauty and clarity of the image. While regular UV protected glass cuts UV damage by up to 97% it doesn't change the appearance of the glass at all.
• Museum Glass is the highest quality picture framing glass available, combining 97% UV-blocking protection with absolute transparency and reflection control. Excellent for framing valuable or unique artwork or in circumstances where the ultimate in conservation protection and optimal clarity is required.

FRAME DESIGN
Am I limited by mat or frame size?

• No! Although some manufacturers have limits to what they can produce, we work with so many products and vendors that we will always find a way to frame your oversized art.

FRAME DESIGN
When should I use plexiglass?

• Plexiglass is recommended any time shattering glass would be a concern such as, over a bed, in a child's room or when shipping or moving your art.
• Another advantage is the reduced weight of plexiglass which is especially important on large pieces.

FRAME DESIGN
What options do I have to frame a canvas?

• Canvases should always be stretched on stretcher bars. They can be stretched with finished sides in order to hang simply without a frame, or we can add a liner inside a frame for a traditional look (on a canvas the liner plays the part of a mat).

CUSTOMER SERVICE
Do you have parking?

• Yes! Reserved parking is right in front.

CUSTOMER SERVICE
Can you deliver my frames when they are ready?

• Yes! Just call ahead to schedule at your convenience.

CUSTOMER SERVICE
What is your turnaround time?

• Our standard turnaround time is 10 business days. If you need something faster we will do whatever we can to accommodate you.
• Although we never want to rush a job, many options are available to frame your time sensitive pieces. Discuss your options with your Design Consultant.

CUSTOMER SERVICE
There are so many framing decisions, can somebody help me?

• Our experienced design team helps customers just like you every day. With over 15,000 frame styles, hundreds of mat colors and a dozen types of glazing, we will help you sift through the infinite number of combinations to make your artwork look its best.
• Working on a budget? No problem. Our designers can show you alternatives and advise you on how you might best leverage your dollars. We make it easy to try different frames, different mats and different glazings until you find the combination that satisfies your senses and meets your budget.

PRODUCT CARE
How do I clean my plexiglass?

• When needed, only a soft cloth with gentle soap and water should be used on plexi and never an ammonia-based cleanser. The surface is more delicate than glass and even a paper towel can leave scratches. There are plexiglass cleaning products available that are safe to use and, in addition, will reduce the static that attracts dust.

PRODUCT CARE
Can sunlight harm my artwork?

• Not only sunlight, but all light containing UV rays (including indoor lighting) will deteriorate your art. Fading colors and yellowing paper are a sure sign that your art is being damaged. We recommend UV protective glass or UV plexiglass when framing all artwork of value.